.page-faq {
  --faq-line: rgba(18, 60, 50, .16);
  --faq-line-soft: rgba(18, 60, 50, .08);
  --faq-shadow: 0 1px 0 rgba(16, 24, 32, .05), 0 16px 38px -28px rgba(16, 24, 32, .6);
  padding: 0 0 clamp(56px, 9vw, 104px);
  color: var(--ink);
  font-family: var(--font-sans);
  line-height: 1.75;
  background:
    radial-gradient(1100px 400px at 90% -4%, rgba(201, 138, 43, .10), transparent 70%),
    radial-gradient(880px 360px at 2% 12%, rgba(79, 124, 130, .09), transparent 72%);
}

.page-faq a {
  color: var(--ink-green);
  text-decoration: none;
  border-bottom: 1px solid rgba(18, 60, 50, .28);
  transition: color .2s var(--ease), border-color .2s var(--ease);
}

.page-faq a:hover {
  color: var(--cinnabar-deep);
  border-bottom-color: var(--amber);
}

.page-faq h1,
.page-faq h2,
.page-faq h3 {
  font-family: var(--font-serif);
  color: var(--ink-green);
  line-height: 1.24;
  letter-spacing: -.01em;
  margin: 0;
}

/* ── 面包屑 ─────────────────────────────── */
.page-faq .faq-crumb {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: clamp(20px, 4vw, 34px) 0 clamp(16px, 3vw, 24px);
  font-size: 13px;
  color: var(--sage);
}

.page-faq .faq-crumb a {
  border-bottom: 1px solid transparent;
  color: var(--sage);
}

.page-faq .faq-crumb a:hover {
  color: var(--ink-green);
  border-bottom-color: var(--amber);
}

.page-faq .faq-crumb__now {
  color: var(--ink);
  font-weight: 600;
}

/* ── 首屏 ───────────────────────────────── */
.page-faq .faq-hero {
  display: grid;
  gap: 22px;
  padding-bottom: clamp(36px, 6vw, 64px);
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-hero__body {
  min-width: 0;
}

.page-faq .faq-hero .eyebrow {
  display: block;
  margin-bottom: 14px;
}

.page-faq .faq-hero h1 {
  font-size: clamp(2rem, 7.4vw, 3.6rem);
  font-weight: 800;
  margin-bottom: 18px;
}

.page-faq .faq-hero__lede {
  margin: 0 0 26px;
  max-width: 62ch;
  font-size: clamp(15px, 3.6vw, 17px);
  color: #2C3B39;
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .faq-hero__side {
  position: relative;
  overflow: hidden;
  padding: 24px 22px 26px;
  border-radius: var(--radius-l);
  background: linear-gradient(158deg, var(--ink-green) 0%, var(--ink-green-lift) 100%);
  color: var(--paper);
  box-shadow: var(--faq-shadow);
}

.page-faq .faq-hero__side::after {
  content: "";
  position: absolute;
  inset: 0;
  background: repeating-linear-gradient(115deg, rgba(255, 255, 255, .045) 0 2px, transparent 2px 9px);
  pointer-events: none;
}

.page-faq .faq-hero__side-title {
  position: relative;
  margin: 0 0 16px;
  font-family: var(--font-serif);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: .12em;
  color: var(--amber-soft);
}

.page-faq .faq-hero__steps {
  position: relative;
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 13px;
}

.page-faq .faq-hero__steps li {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 10px;
  align-items: baseline;
  font-size: 14.5px;
  line-height: 1.6;
  color: rgba(246, 241, 231, .92);
}

.page-faq .faq-hero__steps .mono {
  color: var(--amber);
  font-size: 12.5px;
  letter-spacing: .06em;
}

/* ── 章节骨架 ───────────────────────────── */
.page-faq .faq-block {
  padding: clamp(40px, 7vw, 74px) 0;
  border-bottom: 1px solid var(--faq-line-soft);
}

.page-faq .faq-block--index {
  border-bottom: 0;
  padding-bottom: 0;
}

.page-faq .faq-block__head {
  max-width: 70ch;
  margin-bottom: clamp(24px, 4vw, 36px);
}

.page-faq .faq-block__head .eyebrow {
  display: block;
  margin-bottom: 12px;
}

.page-faq .faq-block__head h2 {
  font-size: clamp(1.5rem, 5.2vw, 2.3rem);
  font-weight: 700;
  margin-bottom: 14px;
}

.page-faq .faq-block__lede {
  margin: 0;
  color: #3B4A47;
  font-size: clamp(15px, 3.5vw, 16.5px);
}

/* ── 计分示例 ───────────────────────────── */
.page-faq .faq-scoring {
  display: grid;
  gap: 26px;
}

.page-faq .faq-scoring__figure {
  margin: 0;
  min-width: 0;
}

.page-faq .faq-scoring__caption,
.page-faq .faq-host-caption {
  margin-top: 12px;
  font-size: 13px;
  line-height: 1.65;
  color: var(--sage);
  border-left: 2px solid var(--amber);
  padding-left: 12px;
}

.page-faq .faq-scoring__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0;
  min-width: 0;
}

.page-faq .faq-step {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr);
  gap: 14px;
  padding: 17px 0 18px;
  border-top: 1px solid var(--faq-line-soft);
}

.page-faq .faq-step:first-child {
  border-top: 0;
}

.page-faq .faq-step__no {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--amber-soft);
  color: var(--amber-ink);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .02em;
}

.page-faq .faq-step__title {
  font-size: clamp(16px, 3.8vw, 17.5px);
  font-weight: 700;
  margin-bottom: 6px;
}

.page-faq .faq-step__body p {
  margin: 0;
  font-size: 14.8px;
  color: #3B4A47;
}

.page-faq .faq-scoring__result {
  margin-top: 30px;
  padding: 24px 22px 22px;
  border-radius: var(--radius-l);
  background: var(--cream);
  border: 1px solid var(--faq-line);
  box-shadow: var(--faq-shadow);
}

.page-faq .faq-scoring__result-label {
  margin: 0 0 16px;
  font-family: var(--font-serif);
  font-size: 13.5px;
  font-weight: 700;
  letter-spacing: .1em;
  color: var(--celadon-deep);
}

.page-faq .faq-calc {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px;
  padding-bottom: 16px;
  border-bottom: 1px dashed var(--faq-line);
}

.page-faq .faq-calc__num {
  font-size: clamp(2rem, 9vw, 3rem);
  font-weight: 700;
  line-height: 1;
  color: var(--ink-green);
}

.page-faq .faq-calc__num--out {
  color: var(--cinnabar);
}

.page-faq .faq-calc__op,
.page-faq .faq-calc__sign {
  font-size: 13.5px;
  color: var(--sage);
}

.page-faq .faq-calc__sign {
  font-family: var(--font-mono);
  font-size: 17px;
  color: var(--amber-ink);
}

.page-faq .faq-scoring__result-note {
  margin: 16px 0 0;
  font-size: 13.5px;
  color: var(--sage);
}

/* ── 托管时间轴 ─────────────────────────── */
.page-faq .faq-host-figure {
  margin: 0 0 clamp(26px, 4vw, 40px);
  max-width: 780px;
}

.page-faq .faq-timeline {
  position: relative;
  display: grid;
  gap: 16px;
  padding-top: 30px;
}

.page-faq .faq-timeline__rail {
  position: absolute;
  top: 6px;
  left: 16px;
  right: 16px;
  height: 2px;
  background: linear-gradient(90deg, var(--celadon) 0%, var(--amber) 52%, var(--ink-green) 100%);
  opacity: .5;
  border-radius: 2px;
}

.page-faq .faq-stop {
  position: relative;
  min-width: 0;
  padding: 24px 20px 22px;
  border-radius: var(--radius-m);
  background: var(--cream);
  border: 1px solid var(--faq-line);
  box-shadow: var(--faq-shadow);
  border-top: 3px solid var(--sage);
}

.page-faq .faq-stop--new { border-top-color: var(--celadon); }
.page-faq .faq-stop--std { border-top-color: var(--amber); }
.page-faq .faq-stop--vip { border-top-color: var(--ink-green); }

.page-faq .faq-stop__marker {
  position: absolute;
  top: -37px;
  left: 20px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--paper);
  border: 2px solid var(--sage);
  box-shadow: 0 0 0 4px var(--paper);
}

.page-faq .faq-stop--new .faq-stop__marker { border-color: var(--celadon); }
.page-faq .faq-stop--std .faq-stop__marker { border-color: var(--amber); }
.page-faq .faq-stop--vip .faq-stop__marker { border-color: var(--ink-green); }

.page-faq .faq-stop .tag {
  margin-bottom: 14px;
}

.page-faq .faq-stop__time {
  display: flex;
  align-items: baseline;
  gap: 4px;
  margin: 0 0 10px;
  font-size: clamp(2.4rem, 10vw, 3.1rem);
  font-weight: 700;
  line-height: 1;
  letter-spacing: -.02em;
  color: var(--sage);
}

.page-faq .faq-stop--new .faq-stop__time { color: var(--celadon-deep); }
.page-faq .faq-stop--std .faq-stop__time { color: var(--amber-ink); }
.page-faq .faq-stop--vip .faq-stop__time { color: var(--ink-green); }

.page-faq .faq-stop__unit {
  font-family: var(--font-sans);
  font-size: 14px;
  font-weight: 500;
  color: var(--sage);
}

.page-faq .faq-stop__title {
  font-size: 16.5px;
  font-weight: 700;
  margin-bottom: 8px;
}

.page-faq .faq-stop__text {
  margin: 0;
  font-size: 14.5px;
  color: #3B4A47;
}

.page-faq .faq-host-note {
  margin: 26px 0 0;
  padding: 14px 16px;
  border-radius: var(--radius-m);
  background: rgba(201, 138, 43, .1);
  border-left: 3px solid var(--amber);
  font-size: 13.8px;
  color: #4A3A1C;
}

/* ── 段位记录 ───────────────────────────── */
.page-faq .faq-rank {
  display: grid;
  gap: 26px;
}

.page-faq .faq-rank__ladder {
  min-width: 0;
}

.page-faq .faq-rank__label {
  margin: 0 0 14px;
  font-size: 13px;
  letter-spacing: .06em;
  color: var(--sage);
}

.page-faq .faq-ladder {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 3px;
}

.page-faq .faq-ladder__row {
  display: grid;
  grid-template-columns: 8px minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  padding: 10px 12px;
  border-radius: var(--radius-s);
  font-size: 14.5px;
  background: rgba(18, 60, 50, .028);
}

.page-faq .faq-ladder__row:nth-child(-n+3) { background: rgba(79, 124, 130, .1); }
.page-faq .faq-ladder__row:nth-child(n+4):nth-child(-n+6) { background: rgba(201, 138, 43, .1); }
.page-faq .faq-ladder__row:nth-child(n+7) { background: rgba(18, 60, 50, .09); }

.page-faq .faq-ladder__dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--celadon);
}

.page-faq .faq-ladder__row:nth-child(n+4) .faq-ladder__dot { background: var(--amber); }
.page-faq .faq-ladder__row:nth-child(n+7) .faq-ladder__dot { background: var(--ink-green); }

.page-faq .faq-ladder__name {
  font-weight: 600;
  color: var(--ink-green);
}

.page-faq .faq-ladder__range {
  font-size: 13px;
  color: var(--sage);
  letter-spacing: .01em;
}

.page-faq .faq-rank__where {
  min-width: 0;
  padding: 24px 22px 24px;
  border-radius: var(--radius-l);
  background: var(--cream);
  border: 1px solid var(--faq-line);
  box-shadow: var(--faq-shadow);
}

.page-faq .faq-rank__where-title {
  font-size: 17px;
  font-weight: 700;
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--faq-line-soft);
}

.page-faq .faq-rank__list {
  list-style: none;
  margin: 0 0 20px;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-rank__key {
  display: block;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .06em;
  color: var(--celadon-deep);
  margin-bottom: 3px;
}

.page-faq .faq-rank__val {
  display: block;
  font-size: 14.5px;
  color: #3B4A47;
}

/* ── 申诉流程 ───────────────────────────── */
.page-faq .faq-flow {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 16px;
}

.page-faq .faq-flow__item {
  position: relative;
  min-width: 0;
  padding: 22px 20px 20px;
  border-radius: var(--radius-m);
  background: var(--cream);
  border: 1px solid var(--faq-line);
  box-shadow: var(--faq-shadow);
}

.page-faq .faq-flow__item::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 3px;
  border-radius: var(--radius-m) var(--radius-m) 0 0;
  background: linear-gradient(90deg, var(--amber), var(--amber-soft));
}

.page-faq .faq-flow__item:nth-child(4)::before {
  background: linear-gradient(90deg, var(--cinnabar), #D98C7E);
}

.page-faq .faq-flow__no {
  display: inline-block;
  margin-bottom: 10px;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: .08em;
  color: var(--amber-ink);
}

.page-faq .faq-flow__title {
  font-size: 16.5px;
  font-weight: 700;
  margin-bottom: 8px;
}

.page-faq .faq-flow__item p {
  margin: 0;
  font-size: 14.5px;
  color: #3B4A47;
}

/* ── 折叠问答 ───────────────────────────── */
.page-faq .faq-queries {
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-query {
  border-bottom: 1px solid var(--faq-line-soft);
}

.page-faq .faq-query summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 2px;
  cursor: pointer;
  list-style: none;
  font-family: var(--font-serif);
  font-size: clamp(15.5px, 3.9vw, 17.5px);
  font-weight: 600;
  color: var(--ink-green);
  transition: color .2s var(--ease);
}

.page-faq .faq-query summary::-webkit-details-marker { display: none; }
.page-faq .faq-query summary::marker { content: ""; }

.page-faq .faq-query summary:hover {
  color: var(--cinnabar-deep);
}

.page-faq .faq-query summary::after {
  content: "+";
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  border: 1px solid var(--faq-line);
  background: var(--cream);
  font-family: var(--font-mono);
  font-size: 15px;
  line-height: 1;
  color: var(--amber-ink);
  transition: transform .25s var(--ease), background .25s var(--ease);
}

.page-faq .faq-query[open] summary::after {
  content: "−";
  background: var(--amber-soft);
  transform: rotate(180deg);
}

.page-faq .faq-query__body {
  padding: 0 2px 20px;
  max-width: 70ch;
  font-size: 14.8px;
  color: #3B4A47;
}

.page-faq .faq-query__body p {
  margin: 0;
}

/* ── 帮助中心索引 ───────────────────────── */
.page-faq .faq-index {
  display: grid;
  gap: 22px;
}

.page-faq .faq-index__col {
  min-width: 0;
  padding-top: 16px;
  border-top: 2px solid var(--ink-green);
}

.page-faq .faq-index__title {
  font-size: 16px;
  font-weight: 700;
  margin-bottom: 12px;
}

.page-faq .faq-index__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .faq-index__list a {
  font-size: 14.5px;
  border-bottom-style: dotted;
}

.page-faq .faq-cta {
  margin-top: clamp(34px, 6vw, 52px);
  display: grid;
  gap: 18px;
  padding: 26px 22px;
  border-radius: var(--radius-l);
  background: linear-gradient(150deg, var(--ink-green) 0%, var(--celadon-deep) 100%);
  color: var(--paper);
  box-shadow: var(--faq-shadow);
}

.page-faq .faq-cta__text {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: rgba(246, 241, 231, .93);
}

.page-faq .faq-cta .btn {
  justify-self: start;
}

/* ── 中屏 ───────────────────────────────── */
@media (min-width: 700px) {
  .page-faq .faq-hero {
    grid-template-columns: minmax(0, 1.5fr) minmax(0, 1fr);
    align-items: start;
    gap: 34px;
  }

  .page-faq .faq-scoring {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.05fr);
    align-items: start;
    gap: 34px;
  }

  .page-faq .faq-scoring__figure {
    position: sticky;
    top: 96px;
  }

  .page-faq .faq-rank {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr);
    align-items: start;
    gap: 34px;
  }

  .page-faq .faq-flow {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-index {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 26px 34px;
  }

  .page-faq .faq-cta {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 26px;
    padding: 30px 30px;
  }

  .page-faq .faq-cta .btn {
    justify-self: end;
  }
}

/* ── 宽屏 ───────────────────────────────── */
@media (min-width: 980px) {
  .page-faq .faq-hero h1 {
    max-width: 16ch;
  }

  .page-faq .faq-timeline {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0;
  }

  .page-faq .faq-timeline__rail {
    left: 0;
    right: 0;
  }

  .page-faq .faq-stop {
    margin-right: 22px;
    border-radius: var(--radius-m);
  }

  .page-faq .faq-stop:last-child {
    margin-right: 0;
  }

  .page-faq .faq-flow {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-index {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-query summary {
    padding: 20px 2px;
  }
}

/* ── 动效降级 ───────────────────────────── */
@media (prefers-reduced-motion: reduce) {
  .page-faq *,
  .page-faq *::before,
  .page-faq *::after {
    transition-duration: .001ms !important;
    animation-duration: .001ms !important;
  }
}